1. Account
How do I create a GGCIR account?
Simply click on ‘Account’ icon on top right of the page, then go to ‘Create Account. Once all fields are completed you will receive an email shortly after.
Sign-up is quick and easy, plus you can view your order history, track your orders, write reviews, and more!
If you don't want to sign up at the moment, you can still shop and checkout as a guest.
What if I forget my password?
To regain access to your account, click on ‘Account’ icon on the top right of your screen, and click on ‘Forgot Your Password?’. You will need to enter your account email for the access link to be sent.
How do I apply a discount code?
To add a promo code to an order, when you’re checking out, enter your promo code in the “Discount Code” field, then click Apply. You’ll see the discount applied to your subtotal.
Our promo codes don’t combine with other promotions. If you’re already receiving a discount and you enter a code, the site will apply the greatest discount (not both discounts) to your order.
If you are using our website on a mobile device the "Discount Code" you will need to "Show Order Summary" which will display the field where you can input a promo code.
How do I update/make changes to my account details?
You can change you billing/shipping information, manage your address book, check the status of your orders, and change your password, by logging in on the login page
2. Payment
Which payment methods do you accept?
We accept the following forms of payment:
—American Express
—Maestro
—Master Card
—Visa
—Paypal
—Apple Pay
—Google Pay
—Shop Pay
What should I do if my card is declined?
To ensure your order is not declined when placing a new order we suggest the following:
- Check the card details to make sure the information is correct, e.g. the expiration date or balance in your account.
- Make sure you enter the security code correctly - that's the three digit number on the back of your card.
Your credit or debit card company may have declined your payment. If this is the case, you will have to discuss directly with the issuing card company to find out why as we have no access to this information. As an alternate solution, you can try paying with a different card.
If you've tried the options above and are still having problems, contact us at help@ggcir.com with as many details as you can tell about the issue - including any error messages you receive and we'll try to resolve it as soon as we can.
Are my details safe when ordering online with GGCIR?
GGCIR takes your shopping security very seriously. Every order is processed through a secured checkout system and we are certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. We're always investing resources into the latest online security protection, so rest assured, you can shop safely and securely with us!
What should I do if there is a payment error?
If you are experiencing error messages when making a payment, please make sure you've entered all of your card information correctly. If you continue to receive the payment error message, you will need to contact your bank or card issuer. Can I use more than one coupon code on my order? Only one promotion (coupons, free shipping vouchers, promo codes) can be applied per order.
3. Postage & Delivery
Can I collect my order?
Regrettably we do not offer on-site customer collection due to our warehouse operations. However, we offer a FREE delivery service for all orders.
Do you deliver outside Ireland?
Yes, we can arrange FREE delivery outside Ireland to following countries(The UK, Austria, Czechia, Denmark, Poland, Switzerland, Belgium, France, Germany, Hungary, Lithuania, Luxembourg, Netherlands, Slovakia, Slovenia)
How can I track my package?
A tracking email will be sent after parcel dispatched. You may track your order by using the tracking link.
How long does shipping take?
1-3 working days to Ireland.
2-4 working days to the UK
3-5 working days to the EU Mainland.
Can I have my order redirected to a different address?(shipped)
Please note that once your order has been shipped and is in transit, we will not be able to update the shipping address. If the original address is a valid address, the parcel will be delivered there. You can contact DPD when it arrives there, to see if they are still able to forward the package or redirect it for you. If the original address is invalid, your package will be undelivered and returned to our warehouse. You can contact us at help@ggcir.com with the order number. We'll be more than happy to help!
My order was marked as delivered, but it's not here! What should I do?
If your order was marked as delivered but is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or office and see if someone else accepted the delivery.
Additionally, packages may be prematurely marked as delivered. We suggest waiting 3 business days for your package to arrive after the listed delivery date. If your order does not arrive within this time frame, please reach out to us at help@ggcir.com and we will find a solution!
Please be aware, lost packages must be reported within 14 days of the marked delivery date.
4. Returns & Issues
I’ve changed my mind. Can I cancel my order?
Due to the fast dispatch and delivery service we run at GGCIR, please ring us immediately to cancel your order. Providing it has not been already been sent from the warehouse, we should be able to stop the order going out. If, however, the item has already been dispatched, delivery needs to be refused once it arrives at the door. If goods are accepted and signed for, we will not be liable for the return costs.
My item has arrived damaged/faulty/with parts missing. What’s next?
In the event of this situation, please contact our Customer Service team at your earliest convenience possible, to a maximum of 14 days of delivery to receive an effective solution. If possible, please attach your name, order number, address, relevant photos and part numbers to assist the process.
What’s your returns policy?
All items must be returned within 14 days of the item being delivered. Please note, we ask our customers to contact us via email before attempting to return any goods for us provide the necessary returns information.
If returns are deemed unsuitable once received back to us, we will not be responsible for covering any costs incurred from returns postage.
5. Privacy
We fully comply with the EU General Data Protection Regulation 2018 (GDPR). If you wish to access the data we hold on you then please write to us along with your name, address, order details and contact information and we will be happy to process your request within 48 hours of receiving the request. MH star do not sell your information to 3rd parties.
